Privacy & Security
Are my credit card and billing information secure?
Yes. Our website and shopping cart are secured with Secure Sockets Layer technology, so information sent within the site is safe and encrypted.
Are my email address and other personal information secure?
WHAT WE COLLECT
We may collect the following information: Name; contact information, including email address; demographic information such as postcode; preferences and interests; and other information relevant to customer surveys and/or offers. This information will be used to inform you of new products, sample sales, or updates on our site.
When you place an order at LOUISE & ELEANOR Online, we ask for your name, email address, phone number, billing address, shipping address, and credit card number. We use this information to fulfill your order and to communicate with you about it.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require the information gathered to understand your needs and provide you with better service, and in particular for the following reasons: Internal record keeping, to fulfill orders and requests for certain products and services you placed with us, to contact you about specials and new products and to understand the shopping habits of our customers to better serve them in the future. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address that you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize your LOUISE & ELEANOR Online experience.
LOUISE & ELEANOR will send personally identifiable information about you to other companies or people when: We have your consent to share the information or when we need to send the information to companies who work on behalf of LOUISE & ELEANOR to provide a product or service to you; (e.g., providing the shipping company your address to ship merchandise to you).
We DO NOT RELEASE any information about you to other companies.
When you visit LOUSEANDELEANOR Online, we do not collect your name, email or any other personal information until you register or place an order with us.
After you place an order at LOUISE & ELEANOR Online, we use your information to process your order. You will receive an email confirmation with a UPS tracking number in it. Occasionally, we may need to contact you by postal mail or email if we have other questions regarding your order.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access to or disclosure of your information, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Doing so, however, may prevent you from taking full advantage of the website.
Terms & Conditions
PLEASE CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS
BY USING THIS SITE YOU ARE AGREEING TO BE BOUND BY THESE CONDITIONS, EFFECTIVE IMMEDIATELY. IF YOU DO NOT AGREE TO THESE CONDITIONS, PLEASE DO NOT USE THIS SITE.
USER’S ACKNOWLEDGEMENT AND ACCEPTANCE OF TERMS
LOUISE & ELEANOR LLC (and referred to as ”LOUISE & ELEANOR” “us,” “we,” or “our”) provides LOUISEANDELEANOR.com website (the “Site”) subject to your compliance with all the terms, conditions, and notices contained or referenced herein (collectively, the “Conditions”). In addition, users shall be subject to any posted guidelines, policies, or rules that may contain terms and conditions in addition to those in these Conditions. Any such guidelines, policies, or rules are hereby incorporated by reference into by visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” or “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
If you do not agree to all of the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
We reserve the right to change these Conditions from time to time without notice to you, and it is your responsibility to review this Site and these Conditions periodically to be aware of modifications. Your continued use of this Site after any modifications will constitute your acknowledgement and agreement to abide and be bound by the modified Conditions.
As used in these Conditions, references to our “Affiliates” include our owners, subsidiaries, employees, affiliated companies, officers, directors, suppliers, partners, sponsors, and advertisers, and includes (without limitation) all parties involved in creating, producing, and/or delivering this Site and/or its contents.
The names LOUISE & ELEANOR and LOUISEANDELEANOR.com, and the LOUISE & ELEANOR logo may not be used in connection with any product or service that is not LOUISE & ELEANOR’s. Nor may they be used in any manner that is likely to cause confusion, or in any way that may disparage or discredit us. They must not be used without the express permission of the trademark owner.
USE OF SITE
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site. You may access and use the Site solely for your personal use in accordance with these Conditions. You agree not to access or use the Site in any manner that is prohibited by these Conditions or is otherwise unlawful. We reserve the right in our sole discretion, to terminate or suspend your access to, and/or use of, the Site, or any portion thereof, at any time, with or without notice and for any reason (or no reason at all), and you agree that if your authorization to access the Site is terminated, you will not thereafter access, or attempt to access, the Site.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
For purposes of these Conditions, “content” is defined as any information, text, photos, video, graphics, music, sounds, and other material and services that can be viewed by users on our Site. All content presented to you on this site, including the selection and arrangement of the content, is owned by, or licensed to LOUISE & ELEANOR, our affiliates, or our suppliers and protected by copyrights, trademarks, service marks, or other proprietary rights and laws. You are only permitted to use the content as expressly authorized by us or the specific content provider. Except for a single copy made for personal use only, you may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this Site in any form or by any means without prior written permission from us or the specific content provider, and you are solely responsible for obtaining permission before reusing any copyrighted material that is available on this Site.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store or LOUISEANDELEANOR.com. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
If you would like to link to this Site, or any other LOUISE & ELEANOR Web site, you must comply with the following guidelines:
a. Do not incorporate any content from this Site, or any other LOUISE & ELEANOR site, into your web site (e.g., by in-lining, framing or creating other browser or border environments around LOUISE & ELEANOR content). You may only link to this Site, or any other LOUISE & ELEANOR site, by providing an underlined, textual link from your Web site to the home page of that LOUISE & ELEANOR site (an “Authorized Link”). For example, www.shopHELPSY.com is the only Authorized Link to LOUISE & ELEANOR' s web site. “Home Page” means the introductory or main web page of a Web site, typically serving as a table of contents for the site. No other link to any LOUISE & ELEANOR site is permitted without the express, prior written approval of LOUISE & ELEANOR.
b. You may not present an Authorized Link to any LOUISE & ELEANOR home page in a manner that suggests LOUISE & ELEANOR has any relationship or affiliation with your site or endorses your site, products or services.
c. Your site must not present false information about LOUISE & ELEANOR, its products or services.
d. You may not use any of LOUISE & ELEANOR’s names, logos, designs, slogans, trademarks or service marks or any other words or codes identifying any LOUISE & ELEANOR site in any "metatag" or other information used by search engines or other information location tools to identify and select sites, without LOUISE & ELEANOR's express, prior written permission for a particular use.
e. Your site must not contain content that could be construed as distasteful, offensive or controversial.
f. LOUISE & ELEANOR prohibits unauthorized links to its Web sites and the framing of any information contained on its sites, or any portion of its sites, without the express, prior written approval of LOUISE & ELEANOR. Furthermore, you may not archive, cache, or mirror any HELPSY Web page or portions of a Web page. LOUISE & ELEANOR reserves the right to disable any unauthorized links or frames. LOUISE & ELEANOR hereby disclaims liability for any material on other Web sites that may contain links to this Site.
g. If you would like to use, reprint, frame, or redistribute any content on any LOUISE & ELEANOR site other than as permitted herein, you must request permission from LOUISE & ELEANOR by writing to info@LOUISEANDELEANOR.com. Please include: (a) your name, e-mail address, and telephone number; (b) the name of your company; (c) the Web site address(es) where the proposed use will occur; and (d) specific details about the contemplated linking or framing activities, including the content or Web page(s) of this Web site which you would like to use.
In an attempt to provide increased value to our visitors, we may link to sites operated by third parties. These sites may contain information or material that some people find inappropriate or offensive. These other sites are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor does the inclusion of such a link or reference imply endorsement of, or association with, the other site or party by Us, or any warranty of any kind, either express or implied. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
We have made every effort to display colors of the products that appear on the Site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
While we try to be as accurate as possible in our product descriptions, because many of the brands we carry on our Site offer products that are handcrafted and one-of-a-kind we cannot guarantee that the product picture on the Site will be an exact match with the item you receive. If you receive an item you are not satisfied with, please refer to our return policy.
From time to time there may be information on our Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. LOUISE & ELEANOR reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, including after you have submitted your order.
We reserve the right to refuse any order you place with us. We may in our sole discretion, limit or cancel quantities purchased per person or per order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and /or billing address or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders. If your payment method has already been charged for an order that is later cancelled, LOUISE & ELEANOR will issue you a refund.
DISCLAIMER OF WARRANTIES
TEMPORARY INTERRUPTIONS OF THE SERVICES AVAILABLE THROUGH THIS SITE MAY OCCUR AS NORMAL EVENTS AND WE HAVE NO CONTROL OVER THIRD-PARTY NETWORKS YOU MAY ACCESS IN THE COURSE OF USING THIS SITE, AND THEREFORE, DELAYS AND DISRUPTION OF OTHER NETWORK TRANSMISSIONS ARE COMPLETELY BEYOND OUR CONTROL. THE MATERIALS AND SERVICES AVAILABLE ON THIS SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall LOUISE & ELEANOR, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the services or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
LIMITATION OF LIABILITY
LOUISE & ELEANOR AND OUR AFFILIATES SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE OR OF ANY WEB SITE REFERENCED OR LINKED TO FROM THIS SITE.
SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to indemnify, defend and hold harmless LOUISE & ELEANOR and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Upon request by us, you agree to defend, indemnify, and hold us and our Affiliates harmless from all liabilities, claims, losses, damages, costs, and expenses, including attorney fees, that arise from the use or misuse of this Site (including negligent or wrongful conduct). We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.
MODIFICATIONS TO THE SITE
We may modify, suspend, discontinue and/or restrict the use of all or any portion of the Site including the availability of any data or other information contained on the Site at any time for any reason and without notice or liability.
We may deliver notice to you by means of e-mail, a general notice on the Site, or by another reasonable method to an address provided by you to us.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
You agree that we may, in our sole discretion, terminate or suspend your access to all or part of the Site with or without notice and for any reason, including, without limitation, breach of these Conditions. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your account and may be referred to appropriate law enforcement authorities.
Upon termination or suspension, for any reason, your right to use the services available on this Site immediately ceases, and you acknowledge and agree that we may immediately deactivate your account and delete all related information.
USER COMMENTS, FEEDBACK, AND OTHER SUBMISSION
Any comments, feedback, suggestions, ideas, and other disclosures (collectively, the “Comments”), submitted or offered to LOUISE & ELEANOR are provided and received on a non-confidential basis. If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
These Conditions will be governed by and construed in accordance with the laws of the State of New York, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to this Site will be brought only in the courts of the State of New York.
These Conditions constitute the entire agreement and an understanding between us concerning the subject matter hereof and supersedes all prior agreements and understandings of the parties with respect thereto. These Conditions may NOT be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement, or amend this document or to enter an order for products or services which are subject to additional or altered terms and conditions shall be null and void, unless otherwise agreed to in a written agreement signed by you and us. To the extent that anything in or associated with this site is in conflict or inconsistent with these Conditions, these Conditions shall take precedence.
In any action to enforce these Conditions, the prevailing party will be entitled to costs and attorney fees. Any cause of action brought by you against us or our Affiliates arising out of or related to these Condition and/or the Site must be instituted within one year after the cause of action arises or be deemed forever waived and barred. You may not assign your rights and obligations under these Conditions to any third-party, and any purported attempt to do so shall be null and void.
In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in the delivery of products and services available through our Site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to, labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.
If any part of these Conditions is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.
Any failure by us to enforce or exercise any provision of these Conditions or related rights shall not constitute a waiver of that right or provision.
ABILITY TO ACCEPT TERMS
You affirm that you are 13 years of age or older and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Conditions, and to abide by and comply with these Conditions.
Any questions, comments or concerns about this Site or these Terms and Conditions? Contact us at: firstname.lastname@example.org